SEMx is a company that serves the needs of people and companies that work with materials. We use advanced technology and talented people to provide data that support answering very important questions:
What is the material in question?
What has contaminated the material?
What and how much of specific compounds or elements make up the material?
What is the material’s structure at the micrometer level?
What caused the material to fail?
What caused the material to corrode?
How thick is the coating? Is it uniform?
How big are the material’s particles?
What particle sizes are present and in what proportions?
What minerals are found in the clay? What do they look like and where are they located?
These are but a few of the questions our customers ask SEMx to help them answer.
The High Tech Old Fashioned Customer Experience
SEMx uses leading edge technology to deliver results, but to an equal degree we are all about the customer experience. We keep it simple by focussing on three things:
The first and perhaps most important reason you choose SEMx is data accuracy. You know that our combination of technology and talented people delivers the data you can trust. All our customers are welcome to visit the lab to see our technology and experience first hand how serious we are about your data.
We rely on some of the best technology available to ensure first order accuracy. Our core technologies include:
The JEOL JSM-IT300LV – A leading edge Scanning Electron Microscope with the latest electron optics, processing software, high & low vacuum imaging Energy-Dispersive X-Ray spectroscopy (EDS) and touchscreen interface. Combined with one of the largest stages available (you can put a small pizza in the chamber) and our 40 inch HD display, you get an unrivaled view of your samples.
The PANalytical Aeris – The newest member of the PANanalytic X-Ray Defractometer family, the Aeris has the latest sensors and a Cobalt X-Ray source. Combined with PANanalytic’s leading HighScore and RoboRiet, you get unrivaled accuracy and data analysis.
The Advanced Multi-Technology Approach (XRD-Rietveld Method + SEM-EDS) can rapidly produce Quantitative Phase Analysis in weight percentages. It’s a powerful method for determining the quantities of crystalline and amorphous materials in multiphase mixtures.
The Brookhaven MicroBrook 2000LD – The latest design in laser particle sizing, capable of analyzing both wet and dry samples with a broad range of 20 nanometers to 2000 microns, the 2000LD produces reliable and accurate results. The 2000LD uses both laser diffraction and high angle detection to assure the highest possible particle detection, sizing and count.
Experience matters when delivering accuracy. Our lead technician, Yun Hiebert, holds a Bachelor of Chemical Engineering degree from Tianjin University of China. She has 27 years of experience including 6 years in a research and development lab, 5 years of Quality Control supervisory experience for a leading dental material manufacturer and 2 years of material research in the coating and fuel cell industries. She has been operating scanning electron microscopes in materials analysis labs for 14 years and has a high level of professional skill with X-Ray Powder Refraction and Laser Particle Sizing.
Do what you say you are going to do – that is the standard SEMx holds itself to. The most fundamental element of our working process is integrity, meaning you can always count on us to deliver what you have asked for and when you asked for it. Your critical needs and expectations are discussed, clarified and mutually agreed to before any work begins. We continue that discussion if those needs and expectations should change. When we work together and talk to each other, we will always create a win / win outcome.
Integrity also means an honest recognition that errors are possible. We are human and can make mistakes. SEMx makes very few mistakes but if something should occur, we take that moment to really shine. It’s what you do after stuff happens that shows your real character. SEMx makes things right. Period. Beyond calling our attention to our error there is nothing else you need to do. We are responsible and we make it right. But the best thing is – this is a situation that happens very, very seldom.
You want to work with people who will listen. We prioritise your needs not defending ourselves or our methods. We’re here to do what you need, not tell you what you need. You want people who seek to understand and offer expertise and choices, letting you decide. The SEMx team aspires to be those people.
For instance, we answer the phone – that may sound simple, but it’s important. If we don’t know an answer to any question, we’ll find out. With your permission, we will ask you how we are doing and welcome opportunities to improve our performance. Talk to us because what you are thinking matters to us more than anything else.
We want to make the hard, easy. We even made paying easy. Explanations of charges are seldom if ever needed because we always make sure that we provided the services you asked for, and the value was real. Invoices are in your hands when you need them. Payment can be in the lab, online, over the phone or by mail. Cheque or credit card. Whatever works for you – that is our standard with everything we do.
Working With SEMx Feels Right!
We are dedicated to this standard: Working with SEMx must feel right! From start to finish SEMx will deliver real value to your project. Bring your sample to the SEMx lab. Our technology will impress and our people will deliver a great customer experience!